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A3Labs Platform Privacy Policy

About the A3Labs Platform

The A3Labs platform is an AI agents solution for sales, support, and operations that offers lead qualification, WhatsApp support, website chat, meeting scheduling, and lead management. Our platform lets you automate sales and support processes with specialized agents.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform. This policy complies with Brazil's General Data Protection Law (LGPD) and other applicable legislation. By using the A3Labs platform, you agree to the collection and use of information in accordance with this policy. Your personal information is used to provide and improve our services. By accepting this policy, you consent that Monditech Tecnologia e Serviços Cloud LTDA, CNPJ No. 42.528.461/0001-81, headquartered in São José dos Pinhais, Paraná, phone: +55 41 99945-1058, email dpo@monditech.com.br, may collect, process, and store your personal data as described in this privacy policy.

Purpose of Data Collection

We collect and process your personal data exclusively to:

• Provide access to the A3Labs platform and its features;
• Process transactions and manage your account;
• Provide technical support and customer service;
• Send communications about platform updates and improvements;
• Comply with legal and regulatory obligations;
• Detect and prevent fraud;
• Perform analyses to improve our services.
• After cookie acceptance, record pages visited, clicks, and scrolling for 12 months. If you submit a form, we associate that browsing activity with the email provided, stored securely, for contact analysis.

Personal Data Collected

We collect the following types of information:

• Personal identification information (name, email, phone, WhatsApp);
• Platform usage data (access logs, features used, session duration);
• Technical information (IP address, browser type, operating system);
• Message content and interactions with AI agents (chat, WhatsApp);
• Lead data and qualified conversations;
• Compliance and audit data.

Purposes of Data Use

We use your personal information to:

• Provide and maintain the A3Labs platform;
• Process your requests and interactions with the agents;
• Improve our services and features;
• Send communications about updates and improvements;
• Provide technical support and customer service;
• Comply with legal and regulatory obligations;
• Detect and prevent fraud and illegal activities;
• Perform analyses and research to improve our services.

Information Sharing

We do not sell, rent, or trade your personal information. We may share your data only in the following situations:

• With your explicit consent;
• To comply with legal or regulatory obligations;
• With service providers that help us operate the platform (always with protection safeguards);
• In the event of a merger, acquisition, or sale of company assets;
• To protect our rights, property, or safety, as well as those of our users.

Security and Data Protection

We implement technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest;
• Strict access control and authentication;
• Continuous security monitoring;
• Regular backup and data recovery;
• Employee training on security practices;
• Compliance with international security standards.

In the event of a security incident that may affect your data, we will notify you and the competent authorities as required by law.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time, except when retention is necessary to comply with legal obligations or to protect our legitimate rights.

Your Rights

You have the following rights regarding your personal data:

• Access: Request information about what data we hold about you;
• Correction: Request correction of inaccurate or incomplete data;
• Portability: Request a copy of your data in a structured format;
• Deletion: Request deletion of your personal data;
• Objection: Object to the processing of your data;
• Withdrawal: Withdraw previously given consents;
• Complaint: File a complaint with the data protection authority.

Changes to the Privacy Policy

We may update this privacy policy periodically. We will notify you of significant changes through the platform or by email. We recommend that you review this policy regularly to stay informed about how we protect your information.

Company Identification

A3Labs is a product of Monditech Tecnologia e Serviços Cloud LTDA, a Brazilian company specialized in software development.